The Cool Shop air conditioning FAQ

frequently asked questions about air conditioning

Here we would like to answer some of the most frequently asked questions about air conditioning.

What areas does The Cool Shop Service?

We are Sunshine Coast Daikin air conditioner specialists and we travel across the entire region. It doesn’t matter where on the Sunshine Coast you want a Daikin air conditioner, The Cool Shop can supply and install it for you. We service Caloundra, Noosa, Mooloolaba, Alexandra Headland and Maroochydore districts. We can also service and repair your Daikin air conditioner throughout the Sunshine Coast.

What brand air conditioners does The Cool Shop recommend?

We are supplied by market-leading air conditioning brands including Daikin air conditioners, Toshiba and Advantage Air. The Cool Shop specialises in these systems, particularly Sunshine Coast Daikin air conditioners. Our staff know these products inside out. We can supply, install, service and repair Daikin air conditioners as well as Toshiba and Advantage Air.

What different air conditioning options do I have from The Cool Shop?

At The Cool Shop we have the Sunshine Coast’s air conditioning needs covered both domestically and commercially. Reverse cycle air conditioning is a popular option we offer and includes ducted air conditioning, Daikin split systems and multi split systems. We also specialise in bulkhead systems and cassette systems. The Cool Shop also has the capacity to install air conditioning for Sunshine Coast commercial purposes, small or large. We can also work closely with builders and construction firms during the planning or building phase of a project.

How does a split system air conditioner work?

Split system air conditioning can control the temperature of an individual room or specific area. High-quality Daikin split systems from The Cool Shop come in wall-mounted models, floor consoles or versatile floor or ceiling units. The Daikin split system range provides versatility, with models available for cooling only, or reverse cycle heating and cooling. Therefore, there is a system to meet your Sunshine Coast air conditioning needs.

My ducted wall controller is saying “time to clean filter”. What do I do?

If your Daikin ducted wall controller is displaying the “time to clean filter”, there are 2 things you can do. 1. Clean the filter and reset the message using the instructions here.

2. IF you have cleaned the filter and the message is still displayed, your ducted air conditioner may be in need of a professional service. If you have not had it serviced for over 12 months, please give us a call and we will arrange a time to come out and service your air conditioner.

The MOST Frequently Asked Questions About Air Conditioning- is…

My air conditioner is not cooling and only blowing air. What do I do?

Whatever the type of air conditioning you have, sometimes things just stop working. The best thing to do is turn your system off at the main power or isolator switch and leave it off for 30 minutes. Turn the system back on and try the cooling mode again. Check the settings on your controller, make sure you’re in cooling mode, set the fan to AUTO. If this still makes no difference, then give us a call.

If your wall mounted indoor unit green power light is flashing, please follow these instructions to retrieve the error code via the remote controller. When you call us, please provide us with the error code (if any) as this helps us determine what parts are needed and we can get your air conditioner repaired sooner.

For ducted air conditioning issues, please follow these instructions and advise us of the error code.

If you have a MY AIR 5 digital control system, you will need to call us so we can advise Advantage Air and they will repair any issues under their own warranty system.

If you are unable to retrieve an error code and the resetting of the isolator has not worked, please give us a call or email us directly.

How do I operate My Air Conditioner efficiently?

Noticing an increase in your electricity bill? When using an air conditioner to cool your home a rise in your electricity bill is unavoidable, although there are ways to reduce future costs. Here are some helpful tips about air conditioning that will make sure your air conditioner, ducted or split, will work to its maximum efficiency without going over budget.

Keep your air conditioner set at 24°
The recommended temperature for your air conditioning system is 24°C in the summer months
and 20°C in the winter months. These temperatures are comparative to outside temperatures in the Queensland climate and avoid having your air conditioning system working in overload to maintain an excessive temperature.

Start your A/C early in the morning
The best way to combat the heat and have your air conditioner working to its maximum efficiency is to turn it on early in the morning. Most people believe to save money they need to wait until midday to turn the system on because it won’t be running for a long amount of time when in fact, this works the opposite way. It is more efficient to turn your system on first thing in the morning so your air conditioner doesn’t have to work as hard and battle against the well-established heat to maintain a cool level of comfort in your home.

Close doors and windows
In areas you want to stay cool, keep doors closed inside the house. This will help keep the cool air in and the hot air out. This will also help reduce the temperature in the areas you want to cool faster.

Stay within certain cooling and heating temperatures
Each degree of extra heating in winter or cooling in summer increases energy consumption by approximately 5–10%. Set the controls to 20–22°C in winter and 22–24°C in summer.

Avoid excessive expenses on start-up
Avoid setting you’re A/C controller at a colder setting than normal when you turn on your air conditioner. It will not cool your home any faster and could result in excessive cooling and, therefore, unnecessary expense.

Avoid using indoor appliances
On hot days take advantage of using the BBQ or outdoor grill. Using your oven on hot days with no ventilation will increase the temperature of your home and make you’re A/C system work harder.

Turn off A/C in unoccupied rooms
If a room or area is not occupied, switch the air conditioning off and close the door. This reduces the working load of your air conditioning unit helping to increase energy efficiency and save on running costs. Remember to keep a minimum of two zones running.

Draw the Curtains
Keep your curtains or blinds closed when the sun is beating in. This serves to keep the internal room temperature from rising and your air conditioner from kicking in to manage and regulate the room temperature. If you curtains are open there is nothing to stop the sunlight from heating your home, therefore your air conditioning system has to work harder, which means a higher bill.

What does reverse-cycle mean?
Reverse-cycle ultimately means that the refrigeration cycle can be reversed in your air conditioner. Therefore you have total climate control with the convenience of cool or warm air, perfect for keeping you comfortable through both summer and winter.

Get an annual service
A full maintenance and cleaning service from a qualified technician is recommended a minimum of every 12 months to make sure your system is running at optimum energy levels. To book in for a service call 54505000 to arrange a time. Alternatively, send an email to INFO@THECOOLSHOP.COM.AU and we will call you back.

Set timers for ducted
If you have ducted air conditioning you could choose to set timers for when your system will start operating according to where you are in the house. For example if you wake at 7am, you could set a timer to turn on your ducted in the lounge/kitchen/dining area at 6am, therefore the area would be cooled or heated long before you go to that area of the house, maximising your comfort without any effort. Great for chilly winter mornings or humid summer evenings after work.

Following these tips should help out in the bills department as they guide you to use less power when operating your air conditioner. Whether its winter or summer even a small change to how you operate your system will make a difference.



If you are unable to find a solution, please call us and we will see what we can do for you!